Gotta love mobile carriers. The crazy contracts, hefty cancellation fees, insane hidden data transfer rackets, and it only gets better. A couple of lawsuits have turned up in Canada against two major service providers, Bell Canada and Telus, regarding the newly imposed incoming text message fee. Yes, when you receive a text, you get charged (in addition to outgoing, of course). While there has been plenty of hub bub over the fees, its starts to get legal when they impose these fees mid-contract, and kill ya with hefty penalties when you attempt to cancel as a result.
Oh, and those spam text messages that pop in unsolicited? You're charged for those too. And that, my friend, is illegal. Slashdot provides a great rant against this situation. Check it: "Because service providers are aware of the volume of unsolicited texts, we feel they are liable for the inconvenience to their clients for preventing spam charges, and more importantly under no circumstances should service providers profit from spam. We also feel that requiring us to buy text bundles to avoid the inconvenience of reversing spam charges constitutes extortion. They can charge me for texts when they stop the spam."
Keep up the rants Slashdot, they're very becoming of you. As for Bell and Telus? Stop extorting your customers and start providing value. While you're at it, tell your friends, they could use a lesson in customer satisfaction as well. That is all.
No comments:
Post a Comment